Security & trust
Security by design is our foundation.
What we commit to as a company, and how our products are built so that you don’t have to take our word for it.
Our commitments
Canadian privacy law
Our data handling follows PIPEDA and Québec’s Law 25.
Data minimization
We only collect what is necessary, and we delete it after at most 24 months.
Incident transparency
If a breach affects your data, we tell you as soon as feasible after confirming it, and within 24 hours of confirmation.
Need-to-know access
Only the people who need data to do their job can reach it, and every account uses multi-factor sign-in.
In our products
Your data stays home
The HomeHub keeps your family’s files, photos and activity in your home. There is no Han-Tak cloud holding them.
Every unit is unique
Each HomeHub creates its own secrets the first time it is switched on, in your home.
Your password, your files
Each person’s Storehouse is locked with a key only their password opens.
Help only when invited
Support can only reach a home through the Remote Support Gate the family opens, and every visit is recorded in The Record.
No telemetry without consent
Nothing is sent about your home unless you say yes, and nothing is scanned for advertising or training.
Safe copy you hold the key to
The planned off-site Safe copy is locked in your home before it leaves. We never hold the key.